Info for Riders
Non-Emergency Transportation Information
Interested in non-emergency transportation with Area Wide Transport? You can make reservations by calling our office line 24/7. As a reminder, we do not provide wheelchairs for our transportation service. If you have any questions about your transportation needs or what riding with us entails, we encourage you to reach out on our contact page or give us a call before scheduling with us.
Pickup
We will schedule your pick up with ample time to make your appointment. Keep in mind, we may not enter a home or an apartment. Once we arrive at your destination, we will take you to your appointment to the first reception/check-in desk available.
Return Rides
Your return ride home will be on-site at the completion of your appointment or within 15-30 minutes once you call to let us know you are done. From there, we’ll safely get you back home or to wherever your final destination with us will be.
Who Can Ride With Me?
- Family & Caregivers — We encourage family members or caregivers to ride along for the comfort of your patient. They may ride along free of charge.
- Service Pets — As defined by Michigan law, service pets are allowed to ride along in approved carriers. We work with patients to make sure their service pets can ride along with them as needed to help give them peace of mind on the way to their appointments.
- Children — Children under the age of 18 must be accompanied by an adult. We also require child carriers/booster seats as needed according to state law. We do not provide these seats, however, so they must be provided by the patient when bringing along children young enough to fall within these requirements.
