FAQs
Common Questions About Medicaid Transportation
When thinking of scheduling medicaid transportation, it’s possible that patients have questions they would like answered before making a decision. Area Wide Transport looks to answer all your questions to make sure you can make an informed choice for your non-emergency medical transportation. Here, we’ve compiled a list of some of our most commonly asked questions. We hope that they help show why AWT is a great choice to depend on when you need mobility transportation. And, if you don’t see an answer to a question you have listed here, we encourage you to reach out!
What is non-emergency medical transportation?
Non-emergency medical transportation (NEMT) provides patients without access to transportation the means to reach their health care appointments. NEMT often helps low income, disabled, and elderly patients who typically do not have access to reliable transportation. NEMT helps manage patient health, helping them avoid more expensive forms of care, such as hospitalizations or institutionalization that are the result of missed appointments.
When should you choose NEMT services?
Although general transport such as public transportation or a family member’s car might work for many, others with mobility troubles or a limited network of support greatly benefit from dependable NEMT services. Because our providers are prompt, caring, and have the equipment necessary to help anyone in need (such as those who require wheelchair transportation), we help you get to appointments where and when you need assistance.
How much do your rides cost?
Depending on insurance, rides may cost you $0. We suggest you call your insurance and confirm to see if it covers non-emergency transportation coverage. If you do not have coverage, please call us for a quote today!
What counties in Michigan do you cover?
We cover all of Michigan but mainly provide transportation for the following counties:
- Kalamazoo
- Calhoun
- St. Joseph
- Allegan
- Barry
- Berrien
- Branch
- Cass
- Eaton
- Hillsdale
- Ionia
- Jackson
- Kent
- Ottawa
- Van Buren
What are your hours of operation?
Our office hours are Mon. – Fri. 8:00am to 6:00pm. We are on call 24 hours a day, 7 days a week for scheduling, cancellations, and any changes to the schedule. Our driver’s hours of operation are dependent upon the clients’ schedules.
Are you able to accommodate a wheel chair?
Yes. Our fleet is equipped with rear entry ramps to accommodate wheelchairs and other mobility devices. Although we cannot provide wheelchairs to our riders, we guarantee that your vehicle can accommodate you and get you to your destination in comfort.
